Far too many companies take their customers for granted. These are the enterprises that fail to wow their customers. They make the sale, they ship the product, they follow up, but they’re never able to build that all-important connection. They’re...
Read MoreDigital transformation is changing the shape of nearly every industry today, as companies use digitalization to create bold, new business models, improve processes and develop new products and services.
So, too, is the profound transformation of the...
Read MoreWhere does the true value in your customer base lie? Is it with the newly minted customer, or with the customer who has stuck with your brand for a number of years or through a number of purchases?
The answer is, of course, that there is true value...
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