David Carpenter
No matter how businesses and their customers change over time, there is one truth that remains constant. The relationship you build with your customers is the foundation on which your business succeeds or fails.
Admittedly, customer satisfaction may...
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Uber's rapid ascension to market dominance is a lesson for any company wanting to move away from high-friction transactions to easy, seamless and frictionless transactions. So, what exactly are frictionless transactions anyway? Answering this...
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Watching a prospective buyer from across a board room table -- their eyes, their gestures, mannerisms and body language, either with you or against you -- seems downright predictable compared to what...
