Get A Free Website + Mobile Assessment Today and Learn...

  • Your website visibility score (on a scale of 1-100) benchmarked against recognized standards and best practices
  • How your website looks to mobile users, including a five-point checklist to see if you're prepared for website mobilization
  • Your social media visibility on leading properties including Twitter, Facebook, LinkedIn and Google+ 
  • How well your site is optimized for Organic Search
Request Assessment

Download the new eBook

Learn the 7 Secrets of Improving Traffic Through Website Redesign. Download the new, free eBook, chock full of fresh ideas and stats to back them up.

7 secrets website redesign CM ebook thumbnail

Download eBook

Blog Updates via Email

Your email:

Follow Connection Model

About Connection Model

Connection Model is a resource for marketers looking to grow their businesses through direct and digital strategies.

Many marketers have grown weary of traditional outbound marketing approaches (trade shows, telemarketing, traditional advertising, etc.) and have experienced ever-increasing costs, declining results, and unprofitable metrics for customer acquisition and qualified lead generation.

Connection Model exists to serve these marketers and present genuine alternatives: smarter, more efficient methods for acquiring customers and generating leads.

Connection Model LLC, Social Media Marketing, Consulting, Sammamish, WA

Platinum Certified HubSpot Agency Partner

Digital Marketing Strategy Blog

Current Articles | RSS Feed RSS Feed

The Measurement Imperative: What gets measured gets improved


“If you cannot measure it, you cannot improve it” – Lord Kelvin


The British mathematical physicist and engineer who figured out the value for Absolute Zero (and has had Absolute temperatures named in his honor ever since) gave us a rule to live by as marketers and business people: If you want something improved, you have to be able to measure it... benchmark it, set goals round it, and figure out how to "move the needle".

We throw that "needle" phrase around a lot these days, especially when helping clients relaunch a stagnant website or begin using social media effectively. But what does it really mean to measure a business? What are the critical KPIs (key performance indicators)?

I was really impressed when a prospective client turned us onto the For Entrepreneurs blog by David Skok, a five-time serial entrepreneur turned VC, at Matrix Partners. He goes above and beyond and shares some serious know-how and business value in a post entitled, "SaaS Metrics 2.0 – A Guide to Measuring and Improving what Matters".

What gets measured gets improved Saas Model

 David uses HubSpot, of which we are a platinum agency partner, as one of his two primary examples, which makes the article even more compelling and timely.

If you have a Software as a Service or Subscription revenue model business, this post is a must read. If you're merely a fan of measurement and analysis, you'll get a ton of value out of reading it as well. Here's the premise of David's post:

SaaS/subscription businesses are more complex than traditional businesses. Traditional business metrics totally fail to capture the key factors that drive SaaS performance. In the SaaS world, there are a few key variables that make a big difference to future results. This post is aimed at helping SaaS executives understand which variables really matter, and how to measure them and act on the results.

The goal of the article is to help you answer the following questions:

    • Is my business financially viable?
    • What is working well, and what needs to be improved?
    • What levers should management focus on to drive the business?
    • Should the CEO hit the accelerator, or the brakes?
    • What is the impact on cash and profit/loss of hitting the accelerator?

Read the entire blog post, "A Guide to Measuring and Improving what Matters".

What KPIs do you use to measure your business?

Tell us in the comments and we'll publish the more thoughtful responses.


There are no comments on this article.
Comments have been closed for this article.
Related Posts Plugin...